FAQs : Frequently Asked Questions

How do I verify the Privacy and Integrity of my Customer Data is Protected?

Excel Callnet has a stringent privacy policy to ensure confidentiality of data. Strong physical as well as network and electronic security measures ensure confidential data is not taken out of the site. In addition, our employees sign a confidentiality agreement that protects the interests of our clients.

Will outsourcing to Excel Callnet mean I lose control over my processes?

Excel Callnet considers itself a strategic extension of your office. We provide you with real-time and long-term visibility into minute aspects of our relationship, which allows you to retain control over your outsourced processes.

Does Excel Callnet attract and retain high quality people?

Excel Callnet possesses the ability to attract and retain best in breed talent by leveraging Excel's consistently maintained reputation and good word of mouth. We have a highly selective hiring policy at all levels, which ensures consistency in quality of our human resources.

Will outsourcing be cost effective/ justified in the long term?

Excel Callnet believes in providing clients with benefits, which go well beyond initial cost advantages. We invest in the development of processes and technology to deliver better quality processing with outstanding reliability and quick turnaround times. We also provide flexibility - so you only pay for the volume of work you have for us.

Does Excel Callnet possess the ability to understand my business in order to outsource effectively?

Excel Callnet has deployed trained staff who will quickly understand your requirements. They work with cutting edge technology to deliver services that are customized to closely suit your requirements.

Does Excel Callnet have adequate infrastructure to support my business processes?

Excel Callnet is based out of our affiliated Datacenter in Naperville, IL, which possesses world class facilities including 24/7 support and application monitoring from multiple NOCs, Industry-leading hardware, Gigabit network connectivity from AboveNet and AT&T, and state-of-the-art HVAC, fire system & uninterruptible power.

Does Excel Callnet provide robust business continuity planning?

Excel Callnet has a comprehensive business continuity plan in place.